Warranty
The products are made for dog show or similar purposes (leads and collars).
Do not let children use the products unsupervised.
For LittleWind Show Leads’ show leads and collars, there is a restricted guarantee for one year from the purchase date. If your item breaks, please contact us to see if it can be fixed or replaced.
If there are beads in the products, the beads may break and are not included in guarantee. However itmay be possible to replace broken beads.
Guarantee does not apply, if the product has been stolen, lost or tampered with, or not handled carefully.
Please store the products in soft pouch or case to prevent damage. Make sure you don’t leave your show lead unattended in events as they are easily stolen.
Only use show leads in the show or training sessions, and use regular wider collar and lead for transport of dogs. Do not leave show lead or collar on the dog or allow children to use the products while unsupervised.
Seller will not assume any responsibility over third party damages when using the products. Please notice that a narrow lead may cause damage to the handler or dog if the dog is not trained and pulls hard. Always use precaution when using narrow lead on young, strong or untrained dogs to prevent accidents or injury.
Payment options
Paypal
Bank Transfer (for International Bank Transfer, please request information via email)
Order processing time
The products will ship within 1-3 days of receiving payment to our bank account.
Custom orders will normally take 3-4 weeks to be made, if all materials are in stock. You can request a custom order via email before purchasing through web store for any special requirements or to request current lead time.
Shipping fees
Finland: 5,90 euros for signed post with tracking.
Europe: 22 euros for signed post with tracking.
North America: 22 euros for signed post with tracking.
There is also possibility for free pick up at the store location Espoo, Finland or at local shows. You can request availability via email showleads@littlewind.net before purchasing.
Please notice, that items shipped without tracking will not be replaced, if the item is lost in mail.
Estimated shipping times
Finland: 1-3 business days
Europe: 3-14 business days
North America: 10-30 business days
Other destinations: 10-30 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and the shipping location.
If you can’t find shipping for your country, send me an email at showleads@littlewind.net and we can add it to the list.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Seller is not responsible for delays or extra fees due to customs.
Returns or exchanges
We gladly accept returns and exchanges for normal priced items. Contact me before shipping the item back. Buyer is responsible for return postage.
Any postage, tax, insurance or customs fees are not refunded in case of returns or exchanges.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery.
Products must be unused, with their original tags and in original condition for the item price to be refunded in full.
Please use bubble wrap or soft tissues to wrap items carefully, when returned, to prevent damage in the mail.
Money is returned when the item has returned and inspected. Usually within 14 days of cancellation of order. If the product has not been returned in that time, allow return shipping time + handling time of 2 days in addition to the return time. Please keep any receipts of the product return shipping until you have received refund.
If the product is wrong size or style, you may exchange it. In exchange situations, all postage costs will be paid by buyer. Product must be returned within 14 days of purchase and must be unused, in original condition and with original tags. Please contact us before return of product.
Defective or damaged products
If you receive a defective or damaged product, please contact us as soon as possible, but within 7 days. Damaged products will be replaced, if it has been caused by manufacturing error or postage damage.
If you receive the product in the mail with defective package, please show it at the post office if possible. Take photos of the packaging before opening it. Inspect the product for any flaws and take pictures if you find defects or damage.
Due to the handmade quality of products and natural quality of leather, there may be minor marks in the product. However I will try my best to ensure the best possible quality product. Please let me know if you aren’t happy with the product.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can not acceptreturns for:
Custom or personalized orders
Items with reduced price (due to mentioned small defect, usually in beads).
Items with sale price.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Any loss of value will be deducted from the purchase amount when the product is refunded to thebuyer.
Loss of value may be due to:
product is not unused (shape or color has changed due to usage)
product has damaged (dirt or marks in product)
Privacy policy
Please read our Privacy Policy here
Contact Information
LittleWind
VAT Number FI24964277
Keihäsrinne 22 L, 02610 Espoo, Finland
showleads@littlewind.net
